Widerrufsbelehrung

Top-Themen

FAQ zum Wertersatz im Widerrufsfall

Wird nach Widerruf die bestellte Ware beschädigt retourniert, stehen Wertersatzansprüche des Händlers im Raum. Doch ab welchem Warenzustand kann Wertersatz verlangt werden und wie berechnet er sich?

14 min 11

Wertersatz: Muss der Kunde für gewaschene Ware zahlen?

Ein Verbraucher widerruft den Kauf eines T-Shirts und sendet es zurück. Der Händler stellt fest, dass die Ware gewaschen wurde. Muss er den Widerruf akzeptieren? Bekommt er Wertersatz?

4 min 1

Adventskalender im Widerruf: Wann Kunden Wertersatz zahlen müssen

Ein Verbraucher widerruft Anfang Dezember den Kauf eines Adventskalenders und schickt diesen zurück. Für den Händler ist der Kalender jetzt wertlos. Was nun?

2 min

Verbraucher beschädigt Ware und widerruft - Anspruch auf Wertersatz sichern!

Wird Ware beim Widerruf beschädigt, bleibt das Widerrufsrecht bestehen – doch der Verbraucher muss bei unsachgemäßem Umgang Wertersatz leisten. Für die effektive Durchsetzung stellen wir Muster bereit.

5 min

Widerruf bei digitalen Inhalten & Dienstleistungen seit 2022: Regeln & Wertersatz

Das neue Widerrufsrecht bringt spezielle Regeln für E‑Books, Downloads & Services. Wir zeigen, wann das Widerrufsrecht endet und welcher Wertersatz anfallen kann – rechtlich korrekt erklärt.

10 min 1

Wertersatzpflicht für Schlaftest einer Daunendecke im Widerrufsfall?

In einem aktuellen Urteil entschied das AG Augsburg über die Reichweite des Warenprüfungsrechtes des Verbrauchers und die Höhe der widerrufsbedingten Wertersatzpflicht nach dem „Probeschlafen“ mit einer gekauften Daunendecke.

3 min

Widerrufsfall: Wertersatz für nicht vorhandene oder kaputte Originalverpackung?

Verbraucher senden Waren nach Widerruf häufig ohne Originalverpackung zurück, was den Wiederverkauf für den Handel erheblich erschwert. Können Händler den entsprechenden Wertverlust vom Verbraucher als Wertersatz verlangen?

2 min

BGH: Wer Ware über die Prüfung hinaus nutzt, muss bei Widerruf Wertersatz leisten

Der BGH stellt klar, dass das Widerrufsrecht im Fernabsatz den Verbraucher nicht besserstellen darf als den Käufer im Laden. Im Streitfall ging es darum, ob bei einer Nutzung über die reine Prüfung hinaus Wertersatz zu leisten ist.

6 min

Wertersatz nach Karneval: Welche Rechte Sie als Händler haben

Viele Karnevalisten, die ihr Kostüm online erstanden haben, pochen nach durchzechten Karnevalsnächten darauf, dass der Händler die getragene Verkleidung wieder zurücknimmt und den Kaufpreis erstattet. Müssen Händler dem nachkommen?

7 min

Die Zahlung von Wertersatz durch den Verbraucher

Widerruf ist möglich – aber nicht immer ohne Abzüge: Wir zeigen, wann Händler trotz Rücknahme Wertersatz verlangen dürfen, wer was beweisen muss, wer das Rückversandrisiko trägt und wie mit PayPal-Rückbuchungen oder beschädigter Ware umzugehen ist.

8 min 1

AG Köln: zum Wertersatz für fünf Testnächte auf Matratze

Immer ein Problem beim Widerruf ist die Frage nach dem Wertersatz infolge der Verschlechterung einer Kaufsache: Eine pauschale Antwort gibt es hier nicht, es ist – sehr zum Ärger der Händler – von Einzelfall zu Einzelfall zu entscheiden. Aktuell wurde ein solcher, recht kurioser Einzelfall vom Amtsgericht Köln beurteilt: Es ging um die Frage, wie lange auf einer online gekauften Matratze „testgeschlafen“ werden darf (vgl. Amtsgericht Köln, Urt. v. 04.04.2012, Az. 119 C 462/11).

5 min

AG Backnang: Wertersatz nach Widerruf bei offensichtlich gebrauchtem Rasierer

Das AG Backnang (Urteil vom 17.06.2009; Az.: 4 C 810/08) hat einem gewerblichen Internethändler im Zusammenhang mit dem Verkauf eines elektrischen Rasierers einen Wertersatz i.H.v. 100% dessen Verkehrswerts zugesprochen, nachdem sich in der mündlichen Verhandlung herausstellte, dass der Käufer den Rasierer zuvor nicht nur inspiziert, sondern gebraucht hatte.

3 min 10

Aktuelles Urteil des EuGH zum Wertersatz

Der EuGH entschied, dass eine Widerrufsbelehrung dann europarechtswidrig sei, wenn sie generell vorsieht, dass ein Verbraucher im Rahmen der Ausübung seines Widerrufsrechts Wertersatz für die Nutzung der Ware zu leisten hat.

6 min 28

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Server name	staging.itrk.dev
Http Host	staging.itrk.dev
Hostname	itrk.dev
Datum/Zeit	2026-01-15T20:12:47+01:00 (1768504367)
Git branch	feature/trustwidget
CMS Pfad	/var/www/vhosts/itrk.dev/itrk/it-recht-kanzlei/cms/staging
Datenbank	itrk_staging (itrk_staging@127.0.0.1:3306)

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